We live in a world of digital downloads and mass production - pre-ordering to 'ensure you have a copy' really isn't a good reason to do it.
You pre-order because you want to play on launch day.
If you can't play on launch day then there is no point in pre-ordering.
In my case if I can't pre-order a game I want to play which doesn't come out for some time I tend to forget about said game and not end up playing it at all so a lack of pre-ordering can have a negative effect on sales.
BUT the point is when your game REQUIRES an online connection this SHOULDN'T be acceptable.
People should rant.
They should moan.
Because if they just go 'oh well, day 1...' companies will CONTINUE to pull this bullshit where you can't play a game you wanted to play.
I could almost accept problems in the first 12 hours or so after release as that is a horrible peak but when we are two days post release and people STILL can't get into the game for hours at a time... well... how is that even remotely acceptable? Even Guildwars 2, which had some launch problems, was playable with ease after the first 24h when the login/character creation servers had taken less of a battering.
And when you get situations where losing connection to the server during game play results in lost game play its even worst (one guy made sigificant changes to his city, it wasn't saved nor made clear it wasn't saved, so when he swapped cities from and then back to it to his surprise he'd lost all the changes.).
Thanks for enlightening me about why I should or should not preorder my games, but I'm not sure my preordering habits or reasoning are up for discussion here.
I see, so you do have a personal time limit for when server issues are acceptable and when they stop being so? This kind of sounds like we're on the same page here, except the period when you can "accept problems" may be shorter or longer than that of others.
You can rant and moan all you want - keep preordering games that require a server connection and ranting and moaning every time you're hit with connectivity issues on the first day again (as you most certainly will with most games for the near future) or just decide not to preorder those kinds of games for that purpose. Good luck either way
I hope that eventually we won't have these kinds of infrastructure issues on release days. I'm sure developers put in every possible effort to smooth out these kinds of launch problems. It's not like anybody enjoys having these kinds of problems with the game they've poured their sweat and tears into. Until developers find a way to improve infrastructure and server load handling on the launch barrage I'll be realistic about what and why I preorder, and my expectations of playing online games straight on release. Waiting a while won't kill me and that way I avoid a lot of stress and the subsequent ranting and moaning.
(PS: Other issues such as the game not notifying you when it's saved are in my opinion a totally different story. I would expect a notification in this case that the city is not safe to swap and would totally understand the frustration at there being no warning of any sort)