Thanks for enlightening me about why I should or should not preorder my games, but I'm not sure my preordering habits or reasoning are up for discussion here.
*shrugs* It's a matter of logic.
10 years ago when games were stocked on shelves in shops pre-ordering to ensure you got a copy made sense.
These days when buying PC games digitally there is no reason to pre-order to 'ensure you get a copy' as there will always be a copy.
The only thing a PC pre-order gets you is a preload so you can play from the moment the game is unlocked instead of having to join the masses in trying to download X gig on release day to play as soon as you can.
If the game fails to work then pre-ordering to pre-load becomes pointless as you'll always be able to get a copy at a later date; of course at which point reviews come out, the game gets panned and you might not buy anyway.
With digital sales being worth 3 physical sales to a company (direct quote from an executive where I work) you'd really think that given they are getting 3x the cash back they would be able to ensure that the game works properly, that it can pre-load smoothly (seriously, how they screw that up when they own the chuffin' distrubtion platform?!?) and work right away.
I see, so you do have a personal time limit for when server issues are acceptable and when they stop being so? This kind of sounds like we're on the same page here, except the period when you can "accept problems" may be shorter or longer than that of others.
I said 'almost accept' - it would still be annoyed, I'd still be complaining about it but if they could get things settled quickly I'd be more inclined to buy a game from them in the future as it would show they can cope with the problems and hopefully learn from them.
Of course if you release another game which does the same thing then my likely hood of buying another game drop significantly.
Frankly given that I've not seen an offical statement about this and that they seem to have basically twisted the truth with regards to refunds for people affected my chances of buying an EA game in the future are currently at an all time low (and thats without the broken mess which is Origin being factored in).
You can rant and moan all you want - keep preordering games that require a server connection and ranting and moaning every time you're hit with connectivity issues on the first day again (as you most certainly will with most games for the near future) or just decide not to preorder those kinds of games for that purpose. Good luck either way
Amusingly I'm complaining about something which right now isn't directly affecting me; I didn't buy D3 (because I tried the beta and decided it was boring) and Origin puts me off buying EA games which are exclusive to it so SimCity was never really on my pre-order radar anyway (it could have been the game to get me using Origin, as I was intrested in it.. then I saw the price, laughed and closed the browser window).
Aside from games which ARE MMOs (Guildwars 2 for example) I've not had to deal with this kind of BS on release day - the reason I'm making a noise is because if people don't then this kind of thing will continue to happen and it's just bad for the consumer. Hell, if the company I worked for had the same problems I've be wandering around the office using the term 'bullshit' quite a lot and the only reason I wouldn't complain online is because I like having a job (although I wouldn't be defending them either...).
I hope that eventually we won't have these kinds of infrastructure issues on release days. I'm sure developers put in every possible effort to smooth out these kinds of launch problems. It's not like anybody enjoys having these kinds of problems with the game they've poured their sweat and tears into. Until developers find a way to improve infrastructure and server load handling on the launch barrage I'll be realistic about what and why I preorder, and my expectations of playing online games straight on release. Waiting a while won't kill me and that way I avoid a lot of stress and the subsequent ranting and moaning.
Unfortunately I'm not as optimistic.
Lets get it clear there I don't blame the developers for these issues - the guys and girls who made the game will have done the best they can I'm sure. Granted I don't agree with all their design choices but I don't blame them for the connectivity issues.
That blame lies with those who authroised the provisioning of hardware to deal with the login issues and those people are, more than likely, going to be the publishers and those in the publishers who deal with the cost side of things. Those guys are less likely to care (because they haven't put blood sweat and tears into the product) and only see 'cash out' vs 'cash in' and if the 'cash out' is less than the 'cash in' they won't care.
They will see the game sells even with the connectivity issues and will likely see no reason to fix it because for all the moaning if people are still buying the game then its fine for them. Heck if you buy the game and then don't play it because you can't get on its even better as they don't have to deal with the outlay to keep the game running AND they have your money. Win-win really.