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On-site notifications aren't showing, and Emails are not arriving.


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#1 JustinS   Members   -  Reputation: 209

Posted 13 July 2013 - 05:57 AM

This error is far from consistent, but for some posts in subscribed threads I'm not receiving notifications, in some I'll get an Email but no on-site notification, in some others I'll get an on-site notification and no Email, and in some it still works perfectly fine. I'm certain other people have reported this, but just in case I figured I should too.


No man is an island,

Entire of itself,
Every man is a piece of the continent,
A part of the main.
If a clod be washed away by the sea,
Europe is the less.
As well as if a promontory were.
As well as if a manor of thy friend's
Or of thine own were:
Any man's death diminishes me,
Because I am involved in mankind,
And therefore never send to know for whom the bell tolls; 
It tolls for thee.

 

-John Donne


Sponsor:

#2 jbadams   Senior Staff   -  Reputation: 19431

Posted 13 July 2013 - 07:31 AM

Thanks for the report!  We had an issue a month or so back where no emails were being sent at all, but no mention of buggy on-site notifications, and I haven't seen any more recent reports since that issue was resolved.  Anyone else experiencing this (or very similar) problem?

 

 

Just to rule out the obvious -- and improbable, given you're receiving some emails and are also having problems with on-site notifications -- you haven't had any emails arrive but accidentally get caught in your spam filter?

 

If you remember them, could you give us any examples of recent topics for which notifications have, haven't, or have only partially worked?  It may help us properly diagnose the problem if we have specific examples of each behaviour.

 

 

Thanks! smile.png



#3 JustinS   Members   -  Reputation: 209

Posted 13 July 2013 - 01:45 PM

Orymus's deluge of (somehow perfectly acceptable) personal attacks, at least two of Dragonsoulj's replies during our conversation, every personal message I've ever recieved, (if those normally send Emails) the warning (if that's supposed to send an Email) the response to Wounded Gaia by Leaferson, and every response to my threads in "writing for games" all failed to send Emails.

I did not receive notifications for Wounded Gaia or Orymus, at least one Dragonsoulj reply (which did send an Email) or my "The Playground" thread.

My Email service saves spam, and my junk folder only has "Canadiana pharmacy" [sic] spam in it.

No man is an island,

Entire of itself,
Every man is a piece of the continent,
A part of the main.
If a clod be washed away by the sea,
Europe is the less.
As well as if a promontory were.
As well as if a manor of thy friend's
Or of thine own were:
Any man's death diminishes me,
Because I am involved in mankind,
And therefore never send to know for whom the bell tolls; 
It tolls for thee.

 

-John Donne


#4 jbadams   Senior Staff   -  Reputation: 19431

Posted 13 July 2013 - 08:50 PM

Thanks for the additional details.

 

I can rule a couple of those out as not being an issue, but some of them definitely should have generated notifications.

 

 

First, private messages:  these normally generate notifications on site and via email, but a quick look revealed that some of the settings for your profile may have disabled this.  I've adjusted these and sent you a private message to test whether or not you receive an email.  Received a reply to this while I was still composing this message, and it generated notifications as expected, so hopefully this part is resolved -- please let us know if you receive any other private messages which don't generate PMs.

 

The warning you were issued is as-expected.  When a warning is issued the moderator can optionally send you a message either via Private Message or Email, and it appears that in this case Hodgman chose not to use that option -- we allow our moderators to do this if an issued warning is accompanied by an in-topic reply warning you for the same behaviour as in this case.

 

 

Can you clarify what you think the "personal attacks" were in this case?  Down-votes do not generate notifications if you meant those, but I'm otherwise I'm only seeing the single reply to your other CS&I topic -- which indeed should have generated a notification.  This, for reference is also again an excellent example of the behaviour people are considering to be reacting overly defensively; it's not ok to react with all-caps and bad-language (for reference, that is a genuine "personal attack") directed specifically at a member who chose to politely inform you why he had down-voted you in a topic where you were enquiring about down-votes.

 

 

The other replies should have generated notifications, so there's definitely some intermittent problem for us to look into. smile.png



#5 JustinS   Members   -  Reputation: 209

Posted 13 July 2013 - 10:24 PM

Can you clarify what you think the "personal attacks" were in this case? Down-votes do not generate notifications if you meant those, but I'm otherwise I'm only seeing the single reply to your other CS&I topic -- which indeed should have generated a notification. This, for reference is also again an excellent example of the behaviour people are considering to be reacting overly defensively; it's not ok to react with all-caps and bad-language (for reference, that is a genuine "personal attack") directed specifically at a member who chose to politely inform you why he had down-voted you in a topic where you were enquiring about down-votes.


"Politely inform" my ass. The entire thing was one long set-up for a personal attack, claiming that me reporting an issue (which was indeed confirmed to be an issue, which of course they apparently ignored entirely) was just "whining about being downvoted." There's no other purpose to that post other than to attack me more substantially than the down arrow can. He wasn't even subtle about it.

And I'm pretty sure it's Ravyne who had a little fit with the downvotes, not Orymus3.

No man is an island,

Entire of itself,
Every man is a piece of the continent,
A part of the main.
If a clod be washed away by the sea,
Europe is the less.
As well as if a promontory were.
As well as if a manor of thy friend's
Or of thine own were:
Any man's death diminishes me,
Because I am involved in mankind,
And therefore never send to know for whom the bell tolls; 
It tolls for thee.

 

-John Donne


#6 Dragonsoulj   Crossbones+   -  Reputation: 2129

Posted 13 July 2013 - 11:09 PM


"Politely inform" my ass. The entire thing was one long set-up for a personal attack, claiming that me reporting an issue (which was indeed confirmed to be an issue, which of course they apparently ignored entirely) was just "whining about being downvoted." There's no other purpose to that post other than to attack me more substantially than the down arrow can. He wasn't even subtle about it.

And I'm pretty sure it's Ravyne who had a little fit with the downvotes, not Orymus3.

 

Let's avoid a repeat of the last CS&I thread.

 

As for the topic at hand, I receive all the notifications, just some are a little delayed. I don't always get an email for threads I'm already checking out while surfing the site, only when I am not paying attention to them for a little bit.



#7 jbadams   Senior Staff   -  Reputation: 19431

Posted 14 July 2013 - 12:10 AM


I'm pretty sure it's Ravyne who had a little fit with the downvotes, not Orymus3

It wasn't either of them actually.  Stop trying to guess who has down-voted you, it's just making you annoyed at people for no reason.

 


"Politely inform" my ass. The entire thing was one long set-up for a personal attack

Seriously, I'd be surprised if you're not the only one who feels that way.  Assume people are friendly and be less defensive and you'll end up in a lot less arguments.  You caused the fight in the turn-based RPG topic.  You jumped straight from polite discussion to swearing and all caps in your previous CS&I topic.

 


here's no other purpose to that post

You were asking about the fact that your reputation was still falling -- he explained part of the cause.

 

 

In any case, we're getting off-topic again -- we're looking into the problematic notifications.  

 

Thanks Dragonsoulj for the additional information. smile.png



#8 JustinS   Members   -  Reputation: 209

Posted 14 July 2013 - 10:17 AM

 


I'm pretty sure it's Ravyne who had a little fit with the downvotes, not Orymus3

It wasn't either of them actually.  Stop trying to guess who has down-voted you, it's just making you annoyed at people for no reason.

 

 

 


"Politely inform" my ass. The entire thing was one long set-up for a personal attack

Seriously, I'd be surprised if you're not the only one who feels that way.  Assume people are friendly and be less defensive and you'll end up in a lot less arguments.  You caused the fight in the turn-based RPG topic.  You jumped straight from polite discussion to swearing and all caps in your previous CS&I topic.

 

 

 


here's no other purpose to that post

You were asking about the fact that your reputation was still falling -- he explained part of the cause.

 

 

In any case, we're getting off-topic again -- we're looking into the problematic notifications.  

 

Thanks Dragonsoulj for the additional information. smile.png

 

 

Didn't get an Email here, although I did get an on-site note. Odd. Well, I'm moving on.


No man is an island,

Entire of itself,
Every man is a piece of the continent,
A part of the main.
If a clod be washed away by the sea,
Europe is the less.
As well as if a promontory were.
As well as if a manor of thy friend's
Or of thine own were:
Any man's death diminishes me,
Because I am involved in mankind,
And therefore never send to know for whom the bell tolls; 
It tolls for thee.

 

-John Donne


#9 JustinS   Members   -  Reputation: 209

Posted 17 July 2013 - 01:54 PM

Out of the last four replies to my threads, I received two emails and two notifications. Both were to the same posts on the thread in Game Design, but neither the first reply there from King_Tetiro or the reply from him on my new announcements thread generated a notification nor Email.


Edited by Jeremy Williams, 17 July 2013 - 02:09 PM.

No man is an island,

Entire of itself,
Every man is a piece of the continent,
A part of the main.
If a clod be washed away by the sea,
Europe is the less.
As well as if a promontory were.
As well as if a manor of thy friend's
Or of thine own were:
Any man's death diminishes me,
Because I am involved in mankind,
And therefore never send to know for whom the bell tolls; 
It tolls for thee.

 

-John Donne





Old topic!
Guest, the last post of this topic is over 60 days old and at this point you may not reply in this topic. If you wish to continue this conversation start a new topic.



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