I play all my games directly through Steam, but many of the times are wrong - sometimes saying 5 minutes when I've played dozens and dozens of hours, other times saying ~20 hours, when I've played 60+ hours.
I get mistakes going the other way. The day after I installed Grim Dawn, I logged in to play and it told me I had played for over 800 hours.
As a consumer I'd probably be pissed if I owned a ps4/Xbone
The majority of consumers however (unfortunately) have no idea what any of this means. Most of them are just happy that as far as they're concerned, their Xbox/PlayStation is better than Jeremy's PlayStation/Xbox.