If you liked that video, you might enjoy like to check out Greg Johnson's post. (He's one of the co-creators of ToeJam & Earl.) Personally, I thought his was one of the best pieces on the subject. As for the video, the fact that some players are finally experiencing what it's like to be the other is a reaffirmation of the power of games.
At the end of my post, I will propose a solution to the problem of the depiction of race in games, but first I will expound on the problem, which is lack of information.
Reading through numerous comments online, it appears me that a number of whites erroneously believe that the end goal of diversity is their exclusion. Another common belief is that minorities are only interested in media that features them as a majority. (The Sony hacking incident confirms this.) I feel confident in saying that most minorities do not feel this way. To most, diversity is about inclusivity.
In virtually all media, certain minorities are almost universally portrayed as adhering to a certain culture. In general, society seems to assume that people who look a certain way tend to adhere to a certain culture. This goes for all races. It's a natural tendency for humans to make assumptions like that, I suppose. The problem is when you confine people to a box. Just as an example, can you name one US sci-fi/fantasy game or movie made within the last year that featured a primarily minority cast? Personally, I can't think of one. First, studios have this notion that minorities other than have Asians are less likely to enthusiasts of sci-fi/fantasy. Second, studios have this notion that their target audience would not watch such a movie. My belief is that these decisions are largely based off of guesses. There's no reason for guesses in the 21st century. Anyway, the solution I will get into shortly will address both of those problems.
A while back, I was watching an interview with one of the writers for at least one of the Justice League series. He remarked that it was deemed okay to have an episode featuring, for example, one black character, even two. However, he remarked, once you get to three or more, the powers that be, DC/Warner Bros., would consider the show to be a black show. I believe that this same practice is occurring in games. It's not even exclusively a race issue. I could say the same thing about gender. How many hero teams have a majority of females? X-men? No. The Planeteers? Nope. Power Rangers? Not from what I remember. I mean, they have a considerable representation of females, but what is stopping these teams from having a majority of females? The execs have a belief is that it will be viewed as a female show. Now, is that something which actually turns off a male audience? If so, why?
One solution I have to the problem of a dearth of information is controversial, but I believe it to be an elegant one. Data-mining social media and polling players can only get you so far in coming up with demographic data. Because games have shifted to digital, I propose that digital game stores give players the option to indicate their race on their accounts, just like many sites do with gender. At the very least, this will enable publishers see how well their particular games are trending with particular demographics, which will help developers to diversify their content. I advise that the motivation for this data collection be made transparent to players. People often complain about the prices of digital games, compared to their retail counterparts. Well, maybe publishers can slash digital prices to incentivize players to buy digital games so that they will have more of the valuable data they need.