I wish I had recorded it, but it went something like this:
Coerce Dave into posting the phone conversation; I'd bet that'd be quite an entertaining read!
Vera: Hi, is this GameDev.net?
Me: Uhm... yep!
Vera: I just signed up with you so I can watch the Pittsburgh Steelers game live, and I can't find where to do that.
Me: Uh... we're a site for people who make video games. We don't do anything like that. At all.
Vera: You don't provide live streaming of NFL games?
Vera: Then why do you advertise that you do?
Me: As far as I know, we don't, since football has absolutely nothing to do with our site.
Vera: Well, then I want my $12.95 back.
Me: Sure. Just file a dispute with Paypal, and we'll refund it.
Vera: Okay [click]
What this doesn't capture is how annoyed she sounded, and how confused I sounded.