Now, don't misunderstand me and think I'm just giving them hell - I was willing to buy the CD (the promotion says $39 value), but a short talk with a sales representative quickly revealed that the CD was only for the promotion and was not for sale seperately.
After a few more people, I finally got a number with extension that I'll try when I get home, but I'd just like to say that I'm rather disappointed that it looks like I'm actually going to have to send it back and get a new one to get the windows upgrade for my Dell Axim X50v. It seems like it would have to be costing them more money for all the support I've gone though, to process the return and new order etc than it would for them to just give me the '$39 value' promotion.
Update: The number and extension took me to the same place I'd already been (but last time it was with an entirely different number and no extension).
Update #2: After talking to 9 people (no exaggeration) without success, I finally decided to go ahead and get the return process started so I could get the free CD. That person (the 10th at Dell I've talked to) immediately told me that I didn't need to return it and that he would update my account and email me the info for the free CDs. If only more people over there had that kind of sense =-|