Ironically, now that Sony automatically patches your kernel when you insert one of their discs, BB can now make money removing the malware that they sold you! Woohoo!
John,
Thank you for contacting Best Buy about your recent store experience.
I'm Charlie with Customer Care.
We realize it can be frustrating when you do not receive the service you expect, and we are disappointed we did not meet your expectations when you had your Dell computer serviced at our Grapevine store. Best Buy strives to provide our customers with the highest level of service, convenience and selection. We value receiving your comments so we may use this feedback to improve the shopping and service experience for all our customers.
Thank you for sharing your comments with Best Buy. Please do not hesitate to contact us with additional questions or concerns.
Best Wishes from Best Buy,
Charlie and the Customer Care Team
