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petewood

How to build a FAQ

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petewood    819
I've been using experts-exchange for a while. They have a method of answering questions where-by, once the orginal poster feels they have a satisfactory answer, the accepted answer is labelled and the discussion is closed. This has the effect of there being a lot of threads which are standard answers to common questions. People will quickly be pointed towards them. Also you get accredited points for accepted answers. So the people who are genuinely helpful and knowledgable become known. I've suggested a gamedev wiki in the past and maybe that is too different to the current forums to be easily done. What about experts-exchange as an example of how to build a more accessible and useful repository? It is tempting to point people over to that site in reply to standard questions but I tend to use the C++ Faq Lite, Bjarne's Faq and gotw.ca as they aren't competitors to gamedev. I have recently witnessed people, sometimes anonymous posters, opening up old threads (sometimes divisive ones), long after the original interested parties have moved on. The amount of heat without light that these generate, the time people waste there and the atmosphere created that will affect the whole forum, the dilution of onetime good threads, are all a real shame. Dunno, I keep banging on about this. Anyone else know other examples of how to organise and channel discussion so that it is productive and helpful? [edited by - petewood on March 29, 2004 11:58:56 AM]

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Zahlman    1682
Ironically enough, there is a *lot* of relevant game-dev-type information on the c2.com wiki (which you linked to in the second post); I frequently link there when posting here. It would be nice to have a real GD-oriented wiki somewhere though, even if it had no actual affiliation with GD.com.

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marijnh    182
I very much agree that a game-development Wiki would be good thing - the c2.com Wiki has been a great (and often entertaining) source of information about programming in general for me. The problem is that starting a good Wiki is hard - as long as there is little content there will not be much visitors, and as long as there are few visitors there will not be much content. A possible solution would be a team of volunteers putting lots of time in ''starting up'' the Wiki by putting lots of information in it. If anyone wants to try this I''d volunteer for putting all my (modest) GD-knowledge into it...

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SarsDP    100
Ill start one, heres the ip, if anyone actually changes it ill get a domain

http://68.99.221.114

[edited by - sarsdp on March 30, 2004 5:58:17 AM]

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petewood    819
quote:
Original post by SarsDP
Ill start one, heres the ip, if anyone actually changes it ill get a domain

http://68.99.221.114



I can ping you but nothing else.

There was actually a half-hearted wiki effort that niyaw and I tried about a year ago. He's not been around for a while and the site is no longer accessible.

[edited by - petewood on March 30, 2004 6:17:37 AM]

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SarsDP    100
you can''t access it? one of my coworkers just did a second ago, and it had one or two people other than me in the log, could you please try again, you might of acessed it while i restarted the server, also if anyone can access it and wants to make a better logo let me know

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petewood    819
quote:
Original post by SarsDP
you can''t access it? one of my coworkers just did a second ago, and it had one or two people other than me in the log, could you please try again, you might of acessed it while i restarted the server, also if anyone can access it and wants to make a better logo let me know


nope, not working. are you behind a firewall? (that''s me at my most technical and I probably won''t understand your answer)

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petewood    819
Anyone got any other examples or ideas for how to build a good repository of information.

Something that we will be able to use and point people towards... other than google of course

[edited by - petewood on March 31, 2004 9:34:43 AM]

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Oluseyi    2103
Let''s be a bit more frank about it: There is debate over this sort of thing. Dave is for it, but busy as usual, so there hasn''t been any sort of consensus. I''m the eternal champion, and fel is on my side. Other than that, it gets messy...

Pairing a Wiki/FAQ with a forum is challenging. How do you maximize the efficiency of both sides? How do you make new members aware of its existence and coverage? How do you populate it to the extent that it becomes useful?

The suggestion has received some measure of support from members on the forum, but it appears that the majority are either against it or apathetic. Is it worthwhile, then? I don''t know.

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marijnh    182
I agree that a forum and a wiki do kind of overlapping things, but I think the wiki format would work better for the knowledge-base function, currently half the forum traffic seems to be old questions being asked again - in a well organized wiki finding previous discussion about something should be ''the logical thing to do'' whenever someone wants to know something.

On the other hand, most people''s lack of experience with Wikis is probably going to be a problem, while forums are a well-known way of internet communication.

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