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a chm problem

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I've build up a *.chm help file that is shipped together with my program (a game). Now some people using it say that they cannot open the html page cause the chm say "error the page cannot be displayed". It seems to happen after installation of windows xp service pack 2 (or some other patch) from winupdate. Do you know if this error could be related to the sp2 (and the changing in ie6)? And if it is how can I change my chm?

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For sure: http://combovideos.com/fiercegear/fiercegear.chm
I can decompile it for you if you want.

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