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Some of you may have heard of Sanctus Legacy Online, and some of you have not. If you haven't heard of us yet, you can check the project out at: http://www.sanctuslegacy.com. Anyway, we recently transferred our webhosting plan to HostDime.com, the server company who is providing us with four OC-12 servers, but our backup .tar did not include our mySQL databases, and our development forum was lost, entirely. This post is primarily directed towards those of you who were familiar with Sanctus Legacy Online and registered on our forums, although those of you who don't know who we are should take a look, too. ;) We're doing what we can to restore our community (not to mention our database of design documentation, asset inventories, and member-written tutorials) as quickly as possible, and any of you who would like to restore your accounts are encouraged to pay us a visit. I thank you for your time! [Edited by - TheArtifex on March 31, 2005 10:39:01 PM]

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No, letting us know there was a mistake and that they are fixing it is far better than trying to fix it and later telling us it was a mix up or some other poor excuse.

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Quote:
Original post by Alpha_ProgDes
No, letting us know there was a mistake and that they are fixing it is far better than trying to fix it and later telling us it was a mix up or some other poor excuse.


Mmm... that reminds me of a lot of AAA game development companies. Why the hades do we still buy from them, anyway?

But yes: I really struggled with whether or not to make this an announcement, but there are quite a few people on this site who were registered on those forums, and without the database, I don't have their e-mails, or a better way to contact them, so I figured this would work.

And yes: we're doing what we can to recover. The opportunity to tidy up our inventory and asset development threads has, while tedious, been very good as a refresher for the team.

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Quote:
Original post by Alpha_ProgDes
No, letting us know there was a mistake and that they are fixing it is far better than trying to fix it and later telling us it was a mix up or some other poor excuse.


True, but it is better not for it to be the first thing out of their mouthes either.

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Guest Anonymous Poster
I agree with the above post ^_^

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Guest Anonymous Poster
I wouldn't have if the thread decided to show me the 30 second old post (the one it looks like I'm referring to) rather than only showing after I posted. It's referring to the wrong post.


OH NOEZ

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XD

If you're referring to this:

"No, letting us know there was a mistake and that they are fixing it is far better than trying to fix it and later telling us it was a mix up or some other poor excuse."

...then I thank you muchly. I'm glad you two see where I'm coming from.

---

Also, KG, as an attempt to clear our name: we weren't the ones who compiled the backup. It was simply sent to us by our old webhost when we transferred. Unfortunately, they must think that the term "everything we have hosted by you" doesn't include the databases. ;)

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Quote:
Original post by KGodwin
Isn't announcing you just screwed up a bad way to get publicity?
All publicity is good publicity. :)

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At least you didn't try to cover it up with "We had to take all the servers down for three hours to give everyone a negligable XP bonus because all y'all haven't been able to play for two days". :P

Good luck with data recovery, if such is possible!

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In this field, you're almost right.

I mean, really: look at SpiderWebCreations.

The only reason that guy ever got attention is because he fluked out his first few recruiting posts. Now, that team is somewhat formidable, because he had an audience.

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Quote:
Original post by JnZ
April Fools, anyone? :)


XD

I wish.

Quote:
Original post by fractoid
Good luck with data recovery, if such is possible!


Thank you muchly! Most of the hard data: asset files, website content, was backed up in the .tar file, as well as on our weekly DVD archives (thank God we're paranoid about copyright infringement). The "only" data that was truly lost was our documentation, including:

-Lists of completed assets, and their file locations.
-Over 11MB of design documentation. (Ouch, ouch, ouch- it hurts my soul. Why wasn't it backed up?)
-Fanart submission information (And we actually had a ton of it, believe it or not)
-Massive review/critique threads for important assets (especially our soundtrack).
-Commonly referred to discussions on heated gameplay issues like "Why isn't this game classless?"

So. We'll lick our wounds, and move on. I took next week off of work to help get things back up to speed.

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I'm just trying to be helpful o0 I don't really care one way or the other, I just think it turns people off to see a 'problem post' as the first thing they hear of your project.

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*nods*

Completely understood. For many people, though, this isn't the first they've heard of Sanctus. ;)

Regardless, I understand and respect your position.

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You've probably already done this, but if not, it may be worth a try: Email your old web hosts, and ask them if they still have a copy (backup or primary) of your database. If it was only a day or two ago, and they have a daily backup strategy or something, then they may still have your data on a backup disk/tape somewhere - even if they wiped the server's drive when you transferred.

John B

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Ah- okay, will do. We've already tried to access our server via the direct IP, but it's been wiped clean. I'll shoot them an e-mail, though, and see if they do backups.

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