Jump to content
  • Advertisement
Travis Meyer

DX11 Persistent DXGI_ERROR_DRIVER_INTERNAL_ERROR Error on Some Intel Chipsets

Recommended Posts

I am having trouble with the graphics device disconnecting with the reason DXGI_ERROR_DRIVER_INTERNAL_ERROR on some of our devices after our game terminal has been running for a few hours. Specifically the Intel HD 530, though a few of the other Intel based GPUs will crash as well. The odd thing is that the same code will run indefinitely on the same computers if we put in a discreet card. It also runs without any problem on other Intel chipsets, even those that are quite a bit older. We have tried the basics like Windows updates and getting the latest drivers from Intel. We have also verified that this is not a computer-specific problem, as the problem persists across different computers with the same  build.

I have tried adding ID3D11DeviceContext::Flush calls by resource creation as suggested by https://software.intel.com/en-us/forums/graphics-driver-bug-reporting/topic/610376 with no apparent help. I have also verified that no graphics handles are being  held onto for a very long time, and our GPU memory usage never gets much above 400 Mb, which should be well within the ability of an integrated card to handle. We actually wrote a watchdog application to monitor that, and the usually the device is removed while the memory is lower than normal.

I'm having a hard time finding any resources that would help us find the root problem, as DXGI_ERROR_DRIVER_INTERNAL_ERROR is not a very helpful error message. 

We are using the DirectX 11 api, and run on a variety of Windows based computers, including both all in ones and desktops. 

I would appreciate any help or ideas anyone has, as we haven't been able to make much forward progress even after a few weeks of intensive debugging and engine changes. 

Share this post

Link to post
Share on other sites

Hi, it 'COULD' be a bug in the intel HD drivers.  You may have to try and 'by-pass' the problem by trying different things which produce the same result.  I totally understand if this is not possible.  You could also narrow down the problem with a very small program that demonstrates this bug and post in on the intel community forum.  https://communities.intel.com/community/tech/graphics  .This may not be enough though.  The reason I say this is because I've 'battled' with intel HD drivers it the past.  Some years ago I had a commercial program I was working on that would crash on certain HD graphics laptops.  After much investigation I found it was pretty much a bug in their HD drivers. I posted on the intel forum with a small DirectX source code app which demonstrated this and although I got other 'non staff' members agreeing with me, I never got agreement from intel themselves.

Out of interest, I'm currently battling weird 'Out of video memory' errors on a computer with an intel HD 530 but works fine on other graphics cards ;)

I'm not against Intel, I think their HD graphics have brought fast 3D graphics to many low budget computers and laptops - but their drivers are a bit unreliable.  You only have to read their forum to realise this.


Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Advertisement

Important Information

By using GameDev.net, you agree to our community Guidelines, Terms of Use, and Privacy Policy.

We are the game development community.

Whether you are an indie, hobbyist, AAA developer, or just trying to learn, GameDev.net is the place for you to learn, share, and connect with the games industry. Learn more About Us or sign up!

Sign me up!