yodonome

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About yodonome

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  1. Customer support for games?

    Thanks for that advice, Tom. Gauging when to start planning for a bigger/more dedicated support team is proving to be difficult. 
  2. Customer support for games?

      I see your point here. There's no point to have a 24/7 customer support team if the game is not very popular and only receives bug reports every few days or so. I agree that the developer can handle this by allotting part of his time. On the other hand, the same solution is not applicable for extremely popular games like, say, Candy Crush.    But how would you know if you can still handle it in-house or it's time to outsource a company?       I agree. Not only that, but it may lead to bad PR considering how people are in social media these days.
  3. Do you think games need good customer support?   I mean, there are companies that have and those that don't. Each one has its own pros and cons. Companies don't outsource because it's either they don't have a budget, or don't trust other companies to handle internal matters. Others outsource because it either frees up their time for game development or cuts down on costs.   What's your opinion on this?