Why is it that the people who think a program or an activity are going smoothly are always the people who are looking in from the outside?
It never occurs to someone else the sheer volume of things that must be done on the business end when a new program is introduced. As long as the program itself is smooth, the customer service is someone else's headache.

And occassional nightmare.

For the next few days, I will be asking myself exactly why I said OK to this position, and why I haven't quit yet.

Dave and I will probably have another fight.

And then, hopefully, it will all blow over.